This Shipping Policy governs the manner in which John's Hobbies and Crafts delivers orders to customers (each, a "User") of the johnshobbiesandcrafts.com website ("Site"). This shipping policy applies to the Site and all products and services offered by John's Hobbies and Crafts.
Domestic Shipping PolicyShipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimatesShipping charges for your order will be calculated and displayed at checkout. In cases where an ineligible shipping option is presented by the system, we will contact you via email or telephone before proceeding to process the order. Both John's Hobbies and Crafts and User retain the right to cancel the order in such case.
Shipment Confirmation & Order TrackingYou will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Shipment to P.O. boxes or APO/FPO addressesJohn's Hobbies and Crafts ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
International Shipping PolicyShipping outside of the U.S. is available for most countries and charges for your order will be calculated and displayed at checkout.
Customs, Duties and TaxesJohn's Hobbies and Crafts is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
DamagesJohn's Hobbies and Crafts is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Returns PolicyOur Return & Refund Policy provides detailed information about options and procedures for returning your order.
* Delivery delays can occasionally occur.